Terms & Conditions – October 2008

Please read our terms and conditions carefully. By using, buying products or services from nationwide build shop limited via www.nbs-home.co.uk or the associated nbs websites means you agree to be bound by these terms and conditions.
If you do not agree to accept these terms and conditions, please do not use any nbs website owned by nationwide build shop limited.
The nbs-home.co.uk web site and associated nbs websites are operated by: nationwide build shop limited, registered in England and Wales. Company Registration: No 6008605. Registered office: 1-7, Station Road, Crawley West Sussex RH10 1HT.
VAT Registration Number 925 2790 13
Our Sales contact details are:
General email: sales@nbs-home.co.uk
Customer Services telephone number – please click on contact us tab at top of screen.
Sales contact postal address: nationwide build shop limited, Box 200, Horley Surrey RH6 7FU.

Overview
The nationwide build shop limited makes all reasonable efforts to ensure that the information and material provided on their websites is accurate at the time of inclusion, but at any particular time there may be inaccuracies, omissions of information that is not up to date. The nationwide build shop limited takes no responsibility for the miss-use of the information on their websites. The nationwide build shop limited reserves the right to alter specifications without notice.

The nationwide build shop limited accepts no liability for any direct, indirect, special, or consequential damages, or any lost profits, or other losses or damages of any kind, whether or not nationwide build shop limited is advised of the possibility of such damages, that may occur as a result of using any of their websites and the software/data they contain.

We are committed to protecting your privacy. As a result, the nationwide build shop limited will not share your personal information for marketing or any other purposes unless where required by law and we will comply with current data protection legislation. We collect general statistical information about visitors to our websites for general reporting and to improve future content. If we change our privacy policy we will inform you by posting these changes on all of our website. By using any nationwide build shop limited website, you consent to the collection and use of this information.

Definitions
Please note the following definitions apply in connection with these Terms and Conditions:
These terms and conditions apply only to our website customers.
“Website”: Our website addresse’s www.nbs-home.co.uk and associated nbs websites or any additional URL’s that also direct to the websites.
“We”, “Our” or “nbs”: nationwide build shop limited.
“Contract”: The contract for sale by us and purchase of goods by you.
“Goods” or “Products” or “Services : The items available for purchase from the nbs websites in accordance with the terms and conditions.

Copyright and Design Right Protection
The content (words and pictures) and many of the products shown in this website are subject to Copyright and / or Design Right Protection. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this website without the permission of nbs. You may view or print individual pages for your own personal use. We may suspend, alter, restrict or terminate at any time access to or use of any nbs website.

Accuracy of content
Whilst every effort is taken to ensure that the information contained in nbs websites is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. Details for products and specifications may alter due to the continuous product development.
To the best of our knowledge, weights and dimensions given are to the manufacturer’s specification. E&OE.
To the extent permitted by law, but subject to the terms and conditions, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on the nbs websites.

Liability
Digital literature and other data on nbs websites should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information or data contained or advice given in the nbs websites, except to the extent that such liability cannot be excluded by law.
nbs is not responsible for the website’s accuracy or the reliability of access to the website.
nbs is not liable for any damages or losses resulting from your use of or inability to use this website. nbs does not guarantee that the nbs websites will operate free of error or that they are free from computer viruses or any other contaminating computer program.
We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of nbs or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.

Content and advertisements
The nbs websites contain links to other sites which are not under the control of and are not maintained by nationwide build shop limited. These links are provided for your convenience only and nbs is not responsible for the content or availability of those sites.

Data protection and privacy
Any details which you provide to us from which we can identify you are held and processed in accordance with Data Protection regulations and our Privacy Policy.

Pricing
Prices quoted in sales texts and literature do not normally including carriage and packaging charges and exclude Value Added Tax (VAT). VAT is added at the current rate, together with applicable carriage and packaging charges, to the final price prior to check-out and purchase. All prices quoted are in British pounds (£)

Ordering and stock availability
We aim to display only items that are in stock or that can be despatched to you quickly. In the event of a product going out of stock we will aim to contact you within 48 hours when you will be given the opportunity to order an alternative product or cancel your order.
Payment is not taken or banked until the day of despatch. If an item cannot be supplied you will not be charged for it.
We may refuse to accept an order where goods or services become unavailable; where we cannot obtain authorisation for your payment, or if there has been a pricing or product description error.
nbs makes no representation as to the goods, items, products or services referred to in, or sold from, their websites as being available or suitable for use.

Payment Security
www.nbs-home.co.uk and associated nbs websites use a certified industry standard Secure Server to ensure safe payment transactions via the websites.
Payment details are stored on the Secure Server and are sent to us in an encrypted form. You will see the padlock sign in the bottom right corner of your web browser when you are asked to enter your payment details at check-out, this verifies that you are connected to our Secure Server.
Please do not send card details to us via email as this method is not secure.

Refund Policy
Goods may be returned for refund or exchange. However this will be subject to a 50% re-stocking and handling charge. Returned goods must be undamaged and carriage is the responsibility of the customer – sorry, but we are unable to arrange collections.

Warranties
We aim to deliver goods that will meet their specification as described in the associated literature.

In cases where any of the Goods are covered by a manufacturer’s warranty, the Customer shall be responsible for contacting and returning any registration or warranty cards to the manufacturer in question and for the avoidance of doubt the Company shall not be held responsible for any acts of the manufacturer or its agents including (without limitation) any failure by the manufacturer to replace or repair any of the Goods in question which are the subject of the manufacturer’s warranty.

The nationwide build shop limited passes on to its customers the warrants given by the manufacturer of the Goods namely, Goods are supplied free from defects of workmanship and/or material for a period of time from the date of purchase as noted below.

Subject as expressly provided for in these Terms and Conditions and except in cases where the Goods are sold to a person dealing as a consumer (as that term is defined in the Unfair Contract Terms Act 1977) all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

For the avoidance of doubt where Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976 the statutory rights of the Customer are not affected by these Conditions.

Except in respect of death or personal injury caused by the Company’s negligence the Company shall not be liable to the Customer by reason of any representation (unless fraudulent) or any implied warranty, condition or other term or any duty in common law or under the express terms of the Contract for any indirect, special or consequential losses or damages (whether for loss of profit or otherwise) costs expenses or other claims for compensation whatsoever (whether caused by the negligence of the Company, its employees, agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer and the entire liability of the Company under or in connection with the Contract shall not exceed one and a half times the price paid for the Goods in question by the Customer.

The amount charged for the Goods is calculated with reference to the exclusions and limitations on the Company’s liability under these Conditions and the Customer acknowledges that the Company would have been prepared to add a special condition to the Delivery note extending the scope and/or agreeing a higher limit in respect of its liability regarding the Goods subject to the cost of the Goods being increased to take account of the Company’s costs in obtaining specific insurance cover for the increased scope and/or amount of its liability to the Customer.

Changes to the terms
We reserves the right to remove, modify or change, without notice, any information on nbs websites from time to time. We may change these terms at any time by posting notice of the changes on the nbs websites. If you use the nbs website after we have posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use any nbs website.

Complaints
We hope you are completely satisfied with the service and goods you receive from nationwide build shop limited. If you should have a problem or queries please contact our head office in writing to the nationwide build shop limited Sales Contact postal address given above, or email sales@nbs-home.co.uk and we will endeavour to resolve your complaint as swiftly as possible.

General
E-mails to the customer will be sent to the address you provide. The customer must only give us a valid e-mail address and it is your responsibility to inform us of any changes to that address.
To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
The headings in these terms are for convenience only and do not affect their interpretation.
These terms supersede any representation made by us or any of our employees or agents.

Statutory rights
Your contract with nationwide build shop limited does not affect your statutory rights.

Governing law and jurisdiction
These terms and conditions for your use of nbs websites are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

Privacy Policy
We do not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties and we do not engage in any mass mail, email or telephone marketing campaigns. Any and all information given to us is treated as strictly confidential.We aim to ensure that information we hold will be accurate and up-to-date. You can check the information that we hold about you by contacting us via post, telephone, fax or email info@nbs-home.co.uk

Material supplied by you
Other than personally identifiable information, which is covered by our Privacy Policy, any material you send or post to nbs website will be considered non-confidential and non-proprietary.

We have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

Delivery access
Orders may be delivered in a lorry of up to 28 tons. Therefore, it is important that your property is accessible by such vehicles.

Carriage charges
As goods supplied by the nationwide build shop limited are sourced from many manufacturers, so having a standardised carriage charge would mean in many instances you could pay an excessive charge. In order to control ever increasing transport costs these days, we calculate the carriage charges on a project by project basis after you have placed the order for goods with nbs and after providing your credit card details. Please ensure you order all the goods for the project at any one time. According to the total quantities ordered and the delivery location we will calculate and confirm, via follow-up email, the most cost effective delivery method. The carriage charge may be waived for large orders.

YOUR CREDIT CARD WILL NOT BE DEDUCTED TO THE NATIONWIDE BUILD SHOP LIMITED UNTIL YOU HAVE AGREED TO THE CARRIAGE CHARGE QUOTED FOR THE GOODS BY RETURN EMAIL. VAT WILL BE ADDED AT THE CURRENT RATE TO ALL PRICE.

Please note, carriage charges may vary considerably as the delivery location can have a major influence on the final charge Some products listed on the nbs notice board may become un-available from time to time. However, the product lists in the actual nbs on-line shops where you make your purchases are always up –to-date.

It is the customer’s responsibility at the time of placing an order to inform nbs if the access road to the delivery address will be temporarily or in any other way restricted for delivery vehicle access. If this is not made clear the customer will be liable to pay the delivery costs again. Orders may be delivered in a lorry of up to 28 tons.

Carriage charges indicated on the nbs notic board are for a delivery to one address in mainland UK. Higher carriage charges may apply for deliveries to Northern Ireland and all offshore islands e.g. Orkney, Shetland, Skye, Isle of Man and the Channel Islands. The carriage charge given on a nbs website may not apply on certain goods delivered to the Highland region of mainland Scotland. The carriage charge for these destinations will be calculated when we receive your order then confirmed via email and if possible telephone.

Deliveries to certain city centres may carry an extra charge – for example where deliveries to are to a London Congestion Charge area. The carriage charge for such destinations will be calculated manually when we receive your order, then confirmed via email and if possible telephone.

Export Charges:
We can deliver to other EEC countries. Carriage, packing and other charges will be added to all export orders at cost. Export charges will be calculated in the applicable currency when we receive your order. Please note, any re-calculated charges will always be confirmed via email and if possible telephone.

IMPORTANT: Most deliveries will be sent by a national carrier and will need a signature on delivery.
For your convenience please give a delivery address where someone will be available to accept the goods during the day.

Pallets:
To keep delivery costs down large orders may be sent on pallets. Only one delivery attempt will be made for each pallet delivered. The courier company chosen by nationwide build shop limited will offload the goods from the delivery vehicle but has no obligation to move the goods from the drop point.

Although it is extremely rare for damage to occur during transit, please remember that a consignment must not be signed for if there is any evidence of damage. It is your responsibility to check the contents of your package and notify the driver that you wish to decline delivery. Please report any damage to us via email within 48 hours so we can arrange for replacements to be sent. We will not be liable for replacement of any broken pieces if they have been signed for in “Good Condition”.

Refund Policy:
Goods may be returned for refund or exchange within 7 days of the original delivery. However this will be subject to a 50% re-stocking and handling charge. Returned goods must be undamaged and carriage is the responsibility of the customer – sorry, but we are unable to arrange collections. If goods are to be returned please confirm your intentions via email sales@nbs-home.co.uk within 2 days of original delivery.